Shipping policy

  1. Shipping Methods: We offer reliable shipping methods to ensure prompt and secure delivery of your purchased items. The available shipping methods may vary depending on the destination and the value of the product. During the checkout process, you will be presented with the available shipping options.

  2. Processing Time: We strive to process and ship all orders as quickly as possible. Typically, orders placed during our regular business hours (Monday to Friday, 9:00 AM to 5:00 PM) will be processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the following business day.

  3. Shipping Destinations: We currently offer shipping within the United States only. We are unable to ship internationally or to P.O. Box addresses. Please ensure that the shipping address provided is valid, complete, and accurate.

  4. Shipping Costs: The shipping cost for your order will be calculated based on the weight, dimensions, destination, and the selected shipping method. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before finalizing your purchase.

  5. Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment. You can track your package through the designated shipping carrier's website using the provided tracking number.

  6. Delivery Time: The estimated delivery time will depend on the shipping method selected and the destination. Please note that delivery times are provided by the shipping carriers and may vary based on factors beyond our control, such as weather conditions and customs processing. However, we will make every effort to ensure your order is delivered within the estimated timeframe.

  7. Signature Requirement: For security purposes, all orders with a total value exceeding a certain threshold may require a signature upon delivery. This helps to ensure that your package reaches you safely and is not left unattended.

  8. Order Inspection upon Delivery: Upon receiving your order, please inspect the package carefully before signing for it. If you notice any damage to the package or if it appears to have been tampered with, please refuse the delivery and contact our customer service immediately. We will assist you in resolving any issues.

  9. Shipping Insurance: Utica Jewelry and Loan provides shipping insurance for all orders to protect against loss or damage during transit. In the event that your package is lost or damaged, please contact our customer service, and we will initiate a claim on your behalf.

  10. Returns and Exchanges: For information regarding our returns and exchanges policy, please refer to our separate Returns and Exchanges Policy, available on our website or provided with your order.

Please note that this Shipping Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates or modifications.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team, who will be happy to assist you.

Thank you for choosing Utica Jewelry and Loan. We appreciate your business and look forward to serving you.